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Westinghouse: Finally getting somewhere?

I finally got not one, but two phone calls from Westinghouse today, inquiring as to the status of my Better Business Bureau complaint against their company. This is of course in connection with the big expensive L2410NM computer monitor I sent off for repairs in March and never got back.

I actually have three different people's names to get in contact with at Westinghouse now, two or more of which are apparently supervisors. After I returned one call and was told all the supervisors went home for the day, I then received an unprecedented second call back from a different supervisor, saying she was on her way out the door but that I should call her tomorrow, and she gave me a direct line to contact her.

Some supervisors must be rooting through old BBB complaints and responding to them all, would be my guess. A phone rep let slip that there's someone working on "all of these cases... er, I mean, your case". The LA BBB still lists 69 unanswered complaints against Westinghouse, so I'm sure there's plenty of work to go around.

After six months of bullcrap, I can't get my hopes up at this point that I'm going to actually have this resolved but hey, you never know. In spite of my 21 phone calls to Westinghouse (and counting) and many promises of a return call, this is the FIRST TIME I've ever heard from anyone at the company. I'll be posting the result of my phone call tomorrow.

(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)

September 09, 2008 @ 9:43 AM PDT
Cateogory: Hardware


Bleys Maynard
Quoth Bleys Maynard on September 09, 2008 @ 9:26 PM PDT

Bonne chance.

Vicky C Galloway
Quoth Vicky C Galloway on September 11, 2008 @ 5:31 AM PDT

Hi, I have been following your Westinghouse saga. I returned my monitor in mid-May. I was one of those unanswered complaints listed with the BBB. Early last week hubby spent the day on the phone. He called one of the corporate numbers and spoke with someone who promised to look into it. He also called the catalog company we bought the monitor from and lodged a complaint. Today I received a replacement monitor. It is a re-conditioned one, not a new one like the one I returned, but it works for now. If it dies I will not send it back I will just forget it and buy another brand. But never again will the name of Westinghouse darken my door... Maybe there is hope for you.

Quoth Sean on September 15, 2008 @ 6:14 PM PDT

What is this? You don't write in your LJ anymore?

Quoth Brian on September 16, 2008 @ 10:49 AM PDT

No one wants to read about this stuff in my LJ. It's all programmer babble.