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Westinghouse BBB rating: CC and falling

Thus continues the ongoing saga of Westinghouse, their low-quality electronics, and their incompetent or evil (I can't decide which) customer service department, who likes to take your broken crap and never bother sending you a replacement.

I filed a complaint with the Better Business Bureau in California, and Westinghouse never bothered responding to my complaint. The sort-of-good news is that Westinghouse's AAA rating has dropped to CC. There are 58 unanswered complaints listed on that site. I hope their rating keeps dropping until it lands squarely in the mud where it belongs.

Not that the BBB rating is going to do much good in the bigger picture, and it's not going to return the money I wasted on the monitor I'll probably never see again, but every bit of new business I can prevent that company from attaining is another victory in my mind. I've already cost the company far more money in new business than it would've cost them to just send me a fixed monitor to begin with. Plenty of people have let me know they aren't going to buy Westinghouse brand from now on. For every person that bothers leaving me a message on this website to that effect, there are likely many more silently avoiding the company, which is good.

I think another good idea would be for people to file some complaints with the California Attorney General's Office. Oh how I wish it was financially feasible for me to fly to California for a week and sue them myself. But maybe the AG can take action if enough people make a stink.

I'm going to be writing a letter to Westinghouse's corporate office, and I'm going to post their reply or lack thereof. I have little hope that I'll ever hear a response.

I've been getting a lot of people leaving comments describing their dealings with Westinghouse, and their encounters with Westinghouse's policy of making crappy broken electronics, then giving you the cold shoulder when you mail their crap back to them and try to get it fixed and returned. I feel bad (and angry) for everyone in the same boat as me, trying to get the people at this shyster company to do their damned jobs, so I'm not going to keep quiet about this.

(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)

August 14, 2008 @ 2:07 AM PDT
Cateogory: Hardware


Quoth Travis on August 14, 2008 @ 2:17 AM PDT

What is the address for the corporate office? I think I will be writing as well.

Quoth Brian on August 14, 2008 @ 2:23 AM PDT

I have it written down at home... I'll update this post to include the address when I get home tonight.

Quoth Travis on August 14, 2008 @ 9:54 PM PDT

Here is the latest information from the BBB:

In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint.

This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will also be included.

If you have settled this complaint directly with the company, would you please email us to let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate.

Thank you for using the Better Business Bureau.

Looks like I am back to calling Westinghouse directly.

Quoth Brian on August 15, 2008 @ 2:12 AM PDT

When I asked for Westinghouse's "corporate office" address, they gave me this:

Office of the President Westinghouse Digital Electronics 12150 Mora Dr. Santa Fe Springs, CA 90670

That's just their publicly accessible address with "Office of the President" stuck on the front though.

Anonymous Cow
Quoth Anonymous Cow on August 15, 2008 @ 9:22 AM PDT

WOW you still haven't gotten it back?

Keep persisting. Don't give up!!!!

Quoth Travis on August 20, 2008 @ 5:43 AM PDT

I finally got the television back as of yesterday (August 19th).

So, what have we learned?

It takes at least 108 days to get your property back from Westinghouse if you want them to make good on a warranty promise to give you working merchendise.

Here's hoping it continues to work.

Quoth Daveycakes on August 22, 2008 @ 6:05 AM PDT

No response to either of my 2 BBB complaints. I spent nearly my half of my entire summer (student working part time) attempting to get this company to do the right thing.

Its unbelievable that a business like Westinghouse is still in practice in 2008.

Thank you Brian for allowing us to share our opinion and serve some justice on this crooked company.

Quoth Z on September 24, 2008 @ 2:49 AM PDT

9/24/08 I was just informed that my TV has not been checked in even though it was received on the 17th by Westinghouse. They still haven't found my tv in their facility. All I get is we are trying our best. No more Westinghouse products. Please pass on so that others don't get experience the same problems.

Quoth mmallen123 on December 29, 2008 @ 10:45 AM PST

I was just told by Westinghouse that the "broken TV" my elderly parents return was broken, and that Westinghouse is not at fault. They would not give me the office of the President number. I have sent a complaint to the BBB, but reading the above makes me think I'm wasting time. Fix income elderly parents out $800 for TV, and $130 for shipping it back to them. Any suggestions on how to turn this around?

Quoth Bob on May 12, 2009 @ 10:49 PM PDT

I have been dealing with Westinghouse for a couple of months now. Reading the above comments is like telling my own story. Poor quality product and happy go lucky customer service reps that seem incapable of helping. My TV was in their possession for nearly two weeks before they could find it. Now nearly six weeks later, they have it but do not know what they are going to do to remedy my situation. What a waste of my time it has been to buy a product from this company. I'm going to see if they are hiring.... It would be nice to have a job with no accountability.....

Vincent Vignati
Quoth Vincent Vignati on September 21, 2010 @ 2:34 AM PDT

I did not know there were so many people that got stung buying a TV from Westinghouse. I have the same problem. I bought the SK-32H570D for $600.50 and it worked for 2 years and just lost the picture. I asked them for a Westinghouse repair facility. They gave me a local number to call for their certified repair service. I called and they picked up my TV for a $119.00 After they looked at it they said it would cost $450.00 to repair. I called Westinghouse customer service and talked to Craig #4023 who referred me to Elizabeth #4066 (no last names) who said I would be getting a call from Simon. Nothing after that. I know I was out of the warrenty period, and they wanted to send me to a different repair center. I just wanted a refund. Just look at the cost of the TV and the repair after only 2 years. Now that I have seen other people with the same problem, I would like to know if there is any Class Action suit against this company. I would like to add my name to the list.

Vincent Vignati
Quoth Vincent Vignati on September 28, 2010 @ 1:51 PM PDT

I just received a call from Simon that I told about in my first posting. I would like to know if anyone has received a call from Westinghouse with a deal for a NEW TV for $250.00 and they would pay for the shipment of my old TV and pay for the shipment of the NEW TV directly to me from some warehouse in my local area. Since my e-mail address was not included in my first post--I will put it here for anyone to answer my question. My address is KD2EP is my Ham callsign. Check it out.