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Westinghouse: the saga continues

I'm up to eight phone calls to Westinghouse now (about my RMA). (Previous Westinghouse enjoyment can be read here.) It's been almost a month, and no one seems to know where my monitor is, other than reassuring me that "they received it". I don't think I should be kept waiting in the dark this long.

When I first called today (call number 7), a fellow answered, then put me on hold for a while, then said "Please call back in 10 minutes, our computers aren't working!". This isn't what I like to hear from a supposed electronics company that's supposedly going to fix my huge complicated LCD monitor. When I called back in a half hour (call number 8) their computers apparently were working again, and they put me on hold for a while longer and then said essentially "Dunno. Call back tomorrow between nine and noon and we'll have more information for you." At this rate the number of calls I've made will hit double-digits by Friday.

I can now safely conclude that Westinghouse = suck. The next rank beyond "suck" is "shyster". I'm hesitantly confident they can achieve that lofty status, given their track record so far.

(P.S. it's still a Westinghouse L2410NM 24" LCD monitor.)

(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)

April 14, 2008 @ 8:31 AM PDT
Cateogory: Hardware


Quoth ph0enix on April 14, 2008 @ 8:36 AM PDT

Do this (TRUST ME!). Have someone you know do a 2 way call to Westinghouse. When they answer, introduce yourself and say you have your lawyer on the other end with you recording the conversation (let him introduce himself as well).

That's it!

I got a full refund for the merchandise I had sent back instantly (after 4 months of haggle).

Quoth ph0enix on April 14, 2008 @ 8:36 AM PDT

Actually.. I'll do it for you if you want :-D

Quoth Brian on April 14, 2008 @ 8:40 AM PDT

I think I need to give them a bit longer before I start playing hardball to that degree. But yeah I worked at a call center for a while, I know some buttons to press to move things along if I need to.

Quoth Wesley on April 15, 2008 @ 3:44 AM PDT

Oh boy, that sounds fun! Can I be your lawyer? :D