Recently someone purporting to be a phone rep from a Westinghouse call center left me a comment. After the months of pain, I appreciate getting some more information from behind the scenes. Given how many times I called Westinghouse, chances are good I maybe even talked to this guy once or twice (so […]

It only took seven months, a report to the BBB, 30 phone calls, a half dozen emails, and threats of reporting Westinghouse to the FTC and CA Attorney General, but they finally sent me back my monitor. It’s the one on the right there (with the very slightly crappier picture quality).
I must say, 3840×1200 […]

(If you’re just tuning in, long story short: I bought a Westinghouse L2410NM monitor November 2007, it broke March 2008, I sent it to Westinghouse (paying for shipping myself), they sent it back to the wrong address and didn’t tell me about it for 2 months, I filed a BBB complaint, they didn’t respond to […]

I finally got not one, but two phone calls from Westinghouse today, inquiring as to the status of my Better Business Bureau complaint against their company. This is of course in connection with the big expensive L2410NM computer monitor I sent off for repairs in March and never got back.
I actually have […]

Thus continues the ongoing saga of Westinghouse, their low-quality electronics, and their incompetent or evil (I can’t decide which) customer service department, who likes to take your broken crap and never bother sending you a replacement.
I filed a complaint with the Better Business Bureau in California, and Westinghouse never bothered responding to my complaint. […]

I filed a complaint against Westinghouse to the BBB, but two weeks later they haven’t responded to it yet. Can’t say I’m surprised. The good thing is that if they don’t respond to the BBB, they get a big fat stinking black mark on their BBB profile. Might not do that much […]

Friday a guy on the phone said he’d call me back Monday or Tuesday to give me an update on when / whether they’re ever going to send me my monitor. Monday came and went with no call. Not really surprising.
I filed a complaint with the BBB today. We’ll see […]

Way back in March I sent in my L2410NM monitor for RMA to Westinghouse. This is June and I don’t have it back yet. Last I heard they sent my case to their corporate office. I called again this week, call #16 or 17, I lost count, and I was told that […]

My ninth call to Westinghouse today, about my Westinghouse L2410NM 24″ LCD monitor which I RMA’ed back in March, revealed that they did in fact shipmy monitor, supposedly to my house, on April 4th or so. A UPS tracking number confirms it. There are are a few things wrong with this.

In spite of […]

I’m up to eight phone calls to Westinghouse now (about my RMA). (Previous Westinghouse enjoyment can be read here.) It’s been almost a month, and no one seems to know where my monitor is, other than reassuring me that “they received it”. I don’t think I should be kept waiting in the […]