I couldn’t give up on my precious Grado SR-80s. Turns out the cable was only broken in three places; nothing a couple hours and a lot of electrical tape couldn’t fix. Now I can’t justify buying a replacement.

They really do sound amazing. If only they weren’t so fragile and difficult to transport. […]

My precious Grado SR-80 headphones died today. :( I hardly new thee.
This picture may not be suitable for small children or those with a heart condition:

These headphones sounded really great, best I’ve ever owned. They should, for how much they cost. But they were designed so so so poorly. […]

It only took seven months, a report to the BBB, 30 phone calls, a half dozen emails, and threats of reporting Westinghouse to the FTC and CA Attorney General, but they finally sent me back my monitor. It’s the one on the right there (with the very slightly crappier picture quality).
I must say, 3840×1200 […]

Friday a guy on the phone said he’d call me back Monday or Tuesday to give me an update on when / whether they’re ever going to send me my monitor. Monday came and went with no call. Not really surprising.
I filed a complaint with the BBB today. We’ll see […]

Way back in March I sent in my L2410NM monitor for RMA to Westinghouse. This is June and I don’t have it back yet. Last I heard they sent my case to their corporate office. I called again this week, call #16 or 17, I lost count, and I was told that […]

Computers are a love/hate thing for me. I love all things digital, but I desperately need to get away from it sometimes too. So I had a nice vacation away from my computer last week. I couldn’t keep myself from reading some mailing lists and hitting Slashdot once a day, but I […]

I’m up to eight phone calls to Westinghouse now (about my RMA). (Previous Westinghouse enjoyment can be read here.) It’s been almost a month, and no one seems to know where my monitor is, other than reassuring me that “they received it”. I don’t think I should be kept waiting in the […]

After my monitor’s sudden death, I sent it off to Westinghouse to get it fixed. Westinghouse got my monitor on March 20th. I called them last week to see how it was doing, but after a good 10+ minutes listening to hold music I hung up without ever having spoken to anyone. […]

My Westinghouse L2410NM LCD monitor arrived at Westinghouse’s factory, according to UPS tracking, on Thursday at 10AM. Thus the clock starts. In one week I’ll begin periodic phone calls to Westinghouse requesting updates on the status of my RMA. I know that every phone call you make to a call center costs […]

Does Westinghouse suck? Time will tell. As I recently pined, my beloved 24″ monitor died. Since then I’ve been going through the deeply unsettling process of getting it RMAed.
I’ve had to call Westinghouse three times already, just to get a number to write on the box before I mailed it to them […]