I'm up to eight phone calls to Westinghouse now (about my RMA). (Previous Westinghouse enjoyment can be read here.) It's been almost a month, and no one seems to know where my monitor is, other than reassuring me that "they received it". I don't think I should be kept waiting in the dark this long.

When I first called today (call number 7), a fellow answered, then put me on hold for a while, then said "Please call back in 10 minutes, our computers aren't working!". This isn't what I like to hear from a supposed electronics company that's supposedly going to fix my huge complicated LCD monitor. When I called back in a half hour (call number 8) their computers apparently were working again, and they put me on hold for a while longer and then said essentially "Dunno. Call back tomorrow between nine and noon and we'll have more information for you." At this rate the number of calls I've made will hit double-digits by Friday.

I can now safely conclude that Westinghouse = suck. The next rank beyond "suck" is "shyster". I'm hesitantly confident they can achieve that lofty status, given their track record so far.

(P.S. it's still a Westinghouse L2410NM 24" LCD monitor.)

(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)