Why did I order a computer from Dell? I guess I had a good opinion from 6 years ago when I last bought something from them.
Let's count the ways in which their customer service has failed me. (And my computer isn't even here yet.)
As documented, their website couldn't process my credit card without a phone call.
After a week of my computer being "in production", I started getting more phone calls from an unidentified phone number that Google told me was Dell. Fearing another billing problem, I called back. And I was told "Thanks for calling, but our order tracking system is down. And we're all going home. Call back tomorrow morning.".
If only Dell had some means to acquire reliable computer systems on which to build their order tracking database.
I called the next day and was told my order was fine. I was also told (per script, I'm certain) that I could check my order status on Dell's website. Which of course I knew. I know it costs the company money every time someone calls, and they try to strongly discourage calls for that reason, but their script made it sound like I was an imbecile.
I found it quite condescending. I dislike these canned scripts pander to the lowest common denominator of customer. They should be happy to take my call. I just spend upwards of a thousand dollars on their crap.
Turns out the phone calls I was getting were from someone trying to give me "free internet from Shaw or Telus for 3 months", and I was eligible because I bought a Dell computer. So I was being telemarketed before my computer even got here.
I said I already had internet service, and they said "Oh, too bad, it's for new customers only." I do not appreciate this.
I got an email saying my order shipped. Joy! 20 minutes later I got an email saying my order was delayed, and if it didn't ship in 5 days I should call. What?
It really did ship though, I have a tracking number. Why the contradictory emails?
All of my phone dealings with Dell were via some offshored far-eastern country, judging by the accents of the phone reps. I have nothing against this in principle; I'm not a xenophobe. But the phone connection is always so static-filled and laggy that it really puts a damper on communication.
My computer isn't here yet, and I just hope to God it works and doesn't break in a month. I kind of wish this article had come out a week earlier.
That'll teach me for trying to save time, I guess. Next time I'll build my own system from scratch. Dell goes onto my List of Companies Not to Buy From in the Future (LCNBFF), along with Westinghouse and oh so many others.