I finally got not one, but two phone calls from Westinghouse today, inquiring as to the status of my Better Business Bureau complaint against their company. This is of course in connection with the big expensive L2410NM computer monitor I sent off for repairs in March and never got back.
I actually have three different people's names to get in contact with at Westinghouse now, two or more of which are apparently supervisors. After I returned one call and was told all the supervisors went home for the day, I then received an unprecedented second call back from a different supervisor, saying she was on her way out the door but that I should call her tomorrow, and she gave me a direct line to contact her.
Some supervisors must be rooting through old BBB complaints and responding to them all, would be my guess. A phone rep let slip that there's someone working on "all of these cases... er, I mean, your case". The LA BBB still lists 69 unanswered complaints against Westinghouse, so I'm sure there's plenty of work to go around.
After six months of bullcrap, I can't get my hopes up at this point that I'm going to actually have this resolved but hey, you never know. In spite of my 21 phone calls to Westinghouse (and counting) and many promises of a return call, this is the FIRST TIME I've ever heard from anyone at the company. I'll be posting the result of my phone call tomorrow.
(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)