Thus continues the ongoing saga of Westinghouse, their low-quality electronics, and their incompetent or evil (I can't decide which) customer service department, who likes to take your broken crap and never bother sending you a replacement.
I filed a complaint with the Better Business Bureau in California, and Westinghouse never bothered responding to my complaint. The sort-of-good news is that Westinghouse's AAA rating has dropped to CC. There are 58 unanswered complaints listed on that site. I hope their rating keeps dropping until it lands squarely in the mud where it belongs.
Not that the BBB rating is going to do much good in the bigger picture, and it's not going to return the money I wasted on the monitor I'll probably never see again, but every bit of new business I can prevent that company from attaining is another victory in my mind. I've already cost the company far more money in new business than it would've cost them to just send me a fixed monitor to begin with. Plenty of people have let me know they aren't going to buy Westinghouse brand from now on. For every person that bothers leaving me a message on this website to that effect, there are likely many more silently avoiding the company, which is good.
I think another good idea would be for people to file some complaints with the California Attorney General's Office. Oh how I wish it was financially feasible for me to fly to California for a week and sue them myself. But maybe the AG can take action if enough people make a stink.
I'm going to be writing a letter to Westinghouse's corporate office, and I'm going to post their reply or lack thereof. I have little hope that I'll ever hear a response.
I've been getting a lot of people leaving comments describing their dealings with Westinghouse, and their encounters with Westinghouse's policy of making crappy broken electronics, then giving you the cold shoulder when you mail their crap back to them and try to get it fixed and returned. I feel bad (and angry) for everyone in the same boat as me, trying to get the people at this shyster company to do their damned jobs, so I'm not going to keep quiet about this.
(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)