I filed a complaint against Westinghouse to the BBB, but two weeks later they haven't responded to it yet. Can't say I'm surprised. The good thing is that if they don't respond to the BBB, they get a big fat stinking black mark on their BBB profile. Might not do that much good, but it hopefully will let others know to avoid them.
I've gotten some posts from some people in the same situation of Westinghouse blowing them off and not sending them replacement items when their crappy merchandise breaks. Some people want to file a class-action lawsuit. I don't know if I'd go that far. I may take them to small claims court though. Before that, I'm going to write a letter to their corporate office, pointing out the existence of my website.
In the meantime, conclusions:
- Westinghouse doesn't give half a crap about its customers.
- Never ship anything expensive via UPS. They're happy to leave $500 merchandise sitting on your front porch (assuming it even made it to my front porch and the UPS guy didn't just keep it, how would I know? I never saw it).
- Beware buying things online. When they break, your options for getting them fixed or covered by warranty are limited, impractical, and prone to months of aggravation. Is it worth the time you save buying things online, when you have to spend six months going through the kind of bullcrap I went through over this monitor?
This is post is just a friendly reminder to everyone reading this, don't buy anything from Westinghouse, and tell everyone you know the same thing. I wonder if Westinghouse cares about all of the people whose business they flushed down the toilet by ripping me off?
(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)