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Westinghouse still sucks

Way back in March I sent in my L2410NM monitor for RMA to Westinghouse. This is June and I don't have it back yet. Last I heard they sent my case to their corporate office. I called again this week, call #16 or 17, I lost count, and I was told that they put in a request for a "status update", but having heard any update on it. I'm always promised a return call, but I've yet to receive even one of those. As of now they've promised to send me a new monitor and have given up hope of ever recovering my legendary lost monitor, and supposedly they even created the order in their system that will initiate the monitor-sending process, complete with a long string of letters and numbers representing my fates.

I almost wish they would say "Ha ha, just kidding, screw you customer, you're not getting anything from us" so that I'd feel justified in filing a complaint with the BBB. But no, they keep the carrot dangling in front of my nose, inching closer and closer to resolving this issue. Likely I'm going to do so soon though. Not sure if it'll actually help anyways.

I've already ensured that my friends and family will never buy anything from them, nor will my place of employment, and hopefully some people reading this will also refrain. The real problem is, what company is any better? I keep a mental list of companies that have screwed me over, but that list is becoming so large that I'm running out of companies I can actually buy things from. I can at least prioritize according to the level of suckiness. Westinghouse tops the list at the moment.

(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)

June 10, 2008 @ 11:55 AM PDT
Cateogory: Hardware

11 Comments

gregf
Quoth gregf on June 10, 2008 @ 12:14 PM PDT

At this point if it were me, I would file a complaint regardless. That is defiantly way to much to put up with. I am in the process of finding a new lcd myself, and thanks to you I'll know to avoid them. Sorry to hear about all the problems you had.

Brian
Quoth Brian on June 10, 2008 @ 12:41 PM PDT

Yeah, I just may. Sad thing is I have three other monitors so not having this one doesn't bother me as much as it should.

I have an LG and it's not bad. One stuck pixel showed up the other day but it's not noticeable, otherwise it looks good. Samsung is also supposedly good. The guys at the store said they agree that Westinghouse blows.

gregf
Quoth gregf on June 10, 2008 @ 2:05 PM PDT

I know what you're saying, but It may turn out to help others if a few people end up reporting them over stuff like this. I have been mostly looking at Samsung, they really got some good looking panels for a nice price. Hope you end up getting a replacement in the long run.

Linyos Torovoltos
Quoth Linyos Torovoltos on June 10, 2008 @ 10:07 PM PDT

I'm glad I read this. I'm the go to guy for computer stuff for all my family/friends, and I'll make sure to tell them all to never buy anything from Westinghouse.

CLURG WILSON
Quoth CLURG WILSON on June 11, 2008 @ 8:17 AM PDT

I CAN'T AGREE MORE WITH THE WORTHLESS ATTITUDE FROM WESTINGHOUSE. I PURCHASED A 32 INCH TV ON LINE FROM BIG CITY DIRECT. IT DID NOT WORK FROM DAY ONE. I BOUGHT IT ON MAR 8 08 IT ARRIVED ON MAR 17 08. I CALLED BIG CITY DIRECT, THEY HAD ME CALL WESTINGHOUSE FOR RETURN. IT TOOK 4WEEKS PLUS TO GET THE RMA, AND ANOTHER WEEK PLUS TO GET A RETURN LABEL. THEY HAVE THIS DELAY SYSTEM DOWN PAT...... I ALSO HAVE BEEN CALLING EVERY DAY TO HEAR ABOUT CORPORATE ESCALATION, AND ANY OTHER BS THEY CAN SPEW. WESTINGHOUSE HAS HAD THE TV SINCE APR 28 08, AND AS OF TODAY THERE IS STILL NO STATUS AS TO THE RETURN. WESTINGHOUSE HAS IT SET UP THAT YOU CANNNOT CONTACT ANYONE WITH THE AUTHORITY TO RESOLVE A PROBLEM, AND I AM SURE THEY WANT IT JUST THAT WAY. LET ME KNOW IF YOU HAVE ANY CONTACTS,I WOULD BE HAPPY TO FOLLOW UP. ONE THING MORE , I PAID FOR THIS ITEM THRU PAYPAL, WHICH WAS ALSO A BIIIIG MISTAKE. WHEN I CALLED THEM THEY WANTED NOTHING TO DO WITH THE PROBLEM. IF I HAD PAID BY CREDIT CARD, I COULD HAVE CALLED,DISPUTED THE PURCHASE, SHOWED THEM WHY AND HAD MY ACCOUNT REIMBURSED.

joe traver
Quoth joe traver on June 16, 2008 @ 5:56 AM PDT

I had the same problem with westingcrap...I filed a law suit in small claims court and they didn't even show up, so I automatically won. I recommend everyone do the same.

Norma
Quoth Norma on July 06, 2008 @ 5:01 AM PDT

I've had 3 TV's in 1 1/2 years. The first one lasted 2 months; the second a little over a year, sent that one in for repair (I had to pay to send it. It was only on partial warranty by then.) It took 8 weeks for them to send a replacement. Not a new TV, a rebuilt one. That started having problems on day 1, so it was on warranty for 3 months. I've been approved to get it sent for repair but for 3 months they have been promising to send the necessary labels, and they haven't yet. I went to Best Buy and got a Toshiba (our last one is 15 years and still going) and I think I will try the small claims court route and get something to pay for the Toshiba. People who sell Westinghouse never recommend that brand.

Chuck
Quoth Chuck on July 30, 2008 @ 5:36 AM PDT

I sent a 22" monitor to Westinghouse for warranty repair and I got the same story for now over a month, escalated to corporate and no further information. Just horrible customer support. DONT BUY WESTINGHOUSE.

Sunny Gwaltney
Quoth Sunny Gwaltney on September 06, 2008 @ 10:04 AM PDT

We bought a Westinghouse TV in April of '08 - it died last week. What a piece of crap - got it from Best Buy who failed to warn us against them. I plan to contact their CEO directly and complain. Why isn't this information about their awful customer service and worse products more readily available?

charlie leeder
Quoth charlie leeder on September 16, 2008 @ 12:45 AM PDT

I was given a rain check from Best Buy and when they couldn't live up to their promise they begrudgingly gave me a Westinghouse television instead. From the moment I set this television up it was basically an unworking model. It was in the shop for nearly two months with a broken remote and when I got it home a circuit board began cutting out. By the time this repair made itself apparrent it was six days out of a year warrenty and Westinghouse customer representatvie supervisor told me I was basically "on my own," and that Westinghouse would not extend the warrenty for six days even though it was in the shop for four times that amount of time for repair. My question is: aside from a Better Business Bureau option and, of course local Chamber of Commerse complaints, or quite a few in this case, why are we not going a step higher? With all of these complaints it should be painfully obvious to all of us that Westinghouse knows they are selling defective televisions. They are obviously deliberately defrauding the public. Why not a Class Action Lawsuit?

grahath
Quoth grahath on February 27, 2009 @ 11:15 AM PST

I have had the same experieneces. I only wish to be able to tell more people to tell them to avoid anything Westinghouse. I bought a 22" televison from the web and it only lasted for two weeks, and the replacement television that I went through hell to get from them just became defective, exactly the same way my other one did, after only having it for three weeks. I am with charlie leeder on this. They must be well aware that they are selling faulty electronics/ I believe we should take them to that extreme if only to get them to do something.