Way back in March I sent in my L2410NM monitor for RMA to Westinghouse. This is June and I don't have it back yet. Last I heard they sent my case to their corporate office. I called again this week, call #16 or 17, I lost count, and I was told that they put in a request for a "status update", but having heard any update on it. I'm always promised a return call, but I've yet to receive even one of those. As of now they've promised to send me a new monitor and have given up hope of ever recovering my legendary lost monitor, and supposedly they even created the order in their system that will initiate the monitor-sending process, complete with a long string of letters and numbers representing my fates.
I almost wish they would say "Ha ha, just kidding, screw you customer, you're not getting anything from us" so that I'd feel justified in filing a complaint with the BBB. But no, they keep the carrot dangling in front of my nose, inching closer and closer to resolving this issue. Likely I'm going to do so soon though. Not sure if it'll actually help anyways.
I've already ensured that my friends and family will never buy anything from them, nor will my place of employment, and hopefully some people reading this will also refrain. The real problem is, what company is any better? I keep a mental list of companies that have screwed me over, but that list is becoming so large that I'm running out of companies I can actually buy things from. I can at least prioritize according to the level of suckiness. Westinghouse tops the list at the moment.
(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)