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Westinghouse: FAIL

My ninth call to Westinghouse today, about my Westinghouse L2410NM 24" LCD monitor which I RMA'ed back in March, revealed that they did in fact shipmy monitor, supposedly to my house, on April 4th or so. A UPS tracking number confirms it. There are are a few things wrong with this.

  1. In spite of the fact that I asked for a phone call to be updated on the status of my monitor whenever it was shipped, I received no such phone call.
  2. During the four phone calls (or was it five?) I made to Westinghouse in April, AFTER my monitor was supposedly shipped to my house, no one at the company had any record that it shipped. I was told that by multiple representatives over the past four weeks that my monitor was "in processing".
  3. I asked for my monitor to be shipped to workplace, not my house. My nice, safe, cozy workplace with human beings who can sign for large expensive packages. Not my empty house in a neighborhood full of drug addicts, in the property theft capital of the west. In addition to telling the phone representative this, I actually taped a 8.5 x 11 inch sheet of paper directly to the monitor itself (as well as the outside of the box) specifying SHIP TO: and my work address. Even such drastic measures were not enough to catch the attention of whatever magical monitor-repair fairies work at Westinghouse, apparently. Perhaps I should've carved that information directly into the monitor screen.
  4. I could possibly overlook the above, except that, as you may have surmised, at the present time, I do not, in fact, have my monitor.

After calling up UPS to ask why their driver left a $450 computer monitor, in a shiny bright blue and white box with pictures of a computer monitor all over it, sitting on my front porch while I was at work without getting my signature, I placed call number ten (yes, I've finally hit double digits!) to Westinghouse, and managed to escalate my issue to the Westinghouse corporate office. Supposedly in 7-10 business days they will send me a brand new monitor.

Oh how I wish I had any confidence that I'm ever going to see that monitor.

In the meantime, this guy was on sale at the local store, so I bought one. Time will tell whether LG brand is any better than Westinghouse. This time, I also bought the extended warranty, having learned my lesson that it can, indeed, be worth an extra $60 to save myself some pain and aggravation later. I'm also going to think twice about buying things like this over the internet in the future. There is something to be said about being able to drive 10 minutes down the road to have your property serviced or replaced by real-life human beings, rather than paying to have things shipped around the world for a month.

(Read the whole crappy story of Westinghouse's dishonesty and horrible customer service: The beginning, Update 1, Update 2, Update 3, Update 4, Update 5, Update 6, Update 7, Update 8, Update 9, VICTORY, aftermath.)

May 05, 2008 @ 10:00 AM PDT
Cateogory: Hardware

3 Comments

bob
Quoth bob on May 17, 2008 @ 6:04 AM PDT

I have the same problem with their RMA department, would you be interested in being part of a class action law suit again westinghouse?

Why
Quoth Why on May 18, 2008 @ 2:59 AM PDT

nice, go spend 3 years and $500k over a freakin monitor? Why don't you quit bitching like a little girl and get over it.

Roland
Quoth Roland on August 26, 2008 @ 2:17 AM PDT

I have similar problems and yes I would be interested in a class action suit. It has been 1 month and I can't get any answers as to when I will receive my replacement tv.