Comments on: Westinghouse: Do they suck? http://briancarper.net/2008/03/15/westinghouse-do-they-suck/ Fri, 05 Dec 2008 16:41:19 +0000 http://wordpress.org/?v=2.3.2 By: DisappointedGuy http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-38692 DisappointedGuy Sun, 23 Nov 2008 03:15:29 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-38692 Sigh....and here i am thinking i was the only one...not only have i been on the phone with those guys, and memorized my RMA number because of the many times ive written it!...I cannot begin to say how disappointed i am with this company...i mean what kind of company doesnt check (or checks the tv and say"Oh well, i dont care were sending it anyway)a tv before sending it out. All i have to say is i sent mines and just got it back, and this one does show better, but still is pathetic. My cousins bought a Westinghouse which is why i bought mines. Theirs show phenominally and mines is less than average. Even when i watch normal DVDs it looks like crap, i had to watch my dvds on my laptop...i have a ps3 and 2 hdmi cables, the tv looks horrible..Im calling them back Monday and telling them to send another, and this time they said they will send a shipping box. (I guess the only pay for shipping the second time). Wish me luck...im not gonna stop until this gets resolved, still dont see why they can just give me a tv that works... Sigh….and here i am thinking i was the only one…not only have i been on the phone with those guys, and memorized my RMA number because of the many times ive written it!…I cannot begin to say how disappointed i am with this company…i mean what kind of company doesnt check (or checks the tv and say”Oh well, i dont care were sending it anyway)a tv before sending it out. All i have to say is i sent mines and just got it back, and this one does show better, but still is pathetic. My cousins bought a Westinghouse which is why i bought mines. Theirs show phenominally and mines is less than average. Even when i watch normal DVDs it looks like crap, i had to watch my dvds on my laptop…i have a ps3 and 2 hdmi cables, the tv looks horrible..Im calling them back Monday and telling them to send another, and this time they said they will send a shipping box. (I guess the only pay for shipping the second time). Wish me luck…im not gonna stop until this gets resolved, still dont see why they can just give me a tv that works…

]]> By: a guy http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36472 a guy Fri, 24 Oct 2008 05:53:20 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36472 Heads up for everyone ever trying to deal with a Westinghouse RMA. I "currently" work for the call center for Westinghouse. It is not our fault the service center will not ship you a tv, or even tell us why. Our database only lists information that has been typed in by other tech support reps, and occasionally things like a logged reciept, tracking number, or RMA number. And yes, it is true that we cannot transfer you to a manager, they do in fact have to call you back. Also, we literally do not have access to any contact information for the corporate office or the RMA center in any way, and even if we did, we are expressly forbidden from given it out. You'd have a much easier time searching for the contact on Google. We also have no way to change any of the Warranty policies, or give you free shipping labels for RMA. Those don't even come from a "manager" at the call center, that all is done through corporate. Basically, 95% of all of the RMA issues arise from the fact that a)the Westinghouse corporate warranty policy does not allow us any deviation on our level and b)the RMA center is the slowest, shittiest facility I have ever dealt with. Last I heard, there were litterally 5 people working there. Also, the fact is, there are far more returned RMA tvs than there are available to ship back to customers, and that is causing most of the shipping problems. But please don't call us at the customer service and expect us to be able get you a tv faster. We are in NY and ME, and the service center is in TX, we cannot "walk downstairs" like some people would like to think. If you do want to buy a Westinghouse tv for some reason, please PLEASE purchase it at Best Buy. We have an exclusive deal with Best Buy that if your tv breaks during the warranty period, you can call us to get a return authorization and bring it back to the store directly and get an exchange/store credit, even 11 months 3 weeks and 6 days after you bought the tv. Other than that, DO NOT buy one online, and I'm sorry to say it but, even at Woot, E-Cost, or any other online discount store. ESPECIALLY if it is a refurbished television. And also, please, everyone, read the warranty policy on ANY expensive item you purchase, especially TVs. You'd be surprised what isn't covered under most electronics companies warranties. Almost every major TV manufacturer requires you to ship a defective tv back to them at your cost. For all I know I can get fired for posted this online, but to be honest at this point, I could give a shit. Sorry everyone who has had to deal with a Westinghouse RMA, but please remember that if you have to call the tech support line, it really is not our fault, and there is almost nothing we can do. Heads up for everyone ever trying to deal with a Westinghouse RMA.

I “currently” work for the call center for Westinghouse. It is not our fault the service center will not ship you a tv, or even tell us why. Our database only lists information that has been typed in by other tech support reps, and occasionally things like a logged reciept, tracking number, or RMA number. And yes, it is true that we cannot transfer you to a manager, they do in fact have to call you back. Also, we literally do not have access to any contact information for the corporate office or the RMA center in any way, and even if we did, we are expressly forbidden from given it out. You'd have a much easier time searching for the contact on Google. We also have no way to change any of the Warranty policies, or give you free shipping labels for RMA. Those don't even come from a “manager” at the call center, that all is done through corporate.

Basically, 95% of all of the RMA issues arise from the fact that a)the Westinghouse corporate warranty policy does not allow us any deviation on our level and b)the RMA center is the slowest, shittiest facility I have ever dealt with. Last I heard, there were litterally 5 people working there. Also, the fact is, there are far more returned RMA tvs than there are available to ship back to customers, and that is causing most of the shipping problems. But please don't call us at the customer service and expect us to be able get you a tv faster. We are in NY and ME, and the service center is in TX, we cannot “walk downstairs” like some people would like to think.

If you do want to buy a Westinghouse tv for some reason, please PLEASE purchase it at Best Buy. We have an exclusive deal with Best Buy that if your tv breaks during the warranty period, you can call us to get a return authorization and bring it back to the store directly and get an exchange/store credit, even 11 months 3 weeks and 6 days after you bought the tv. Other than that, DO NOT buy one online, and I'm sorry to say it but, even at Woot, E-Cost, or any other online discount store. ESPECIALLY if it is a refurbished television.

And also, please, everyone, read the warranty policy on ANY expensive item you purchase, especially TVs. You'd be surprised what isn't covered under most electronics companies warranties. Almost every major TV manufacturer requires you to ship a defective tv back to them at your cost.

For all I know I can get fired for posted this online, but to be honest at this point, I could give a shit. Sorry everyone who has had to deal with a Westinghouse RMA, but please remember that if you have to call the tech support line, it really is not our fault, and there is almost nothing we can do.

]]> By: Danny http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36329 Danny Wed, 22 Oct 2008 19:32:39 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36329 Well, I thought I'd update my October 13th reply. "The squeaky wheel gets the grease." Boy did I squeak to corporate. I recieved my LCD on October 21st. I will update evryone on the quality of the repair. Latter.... Well, I thought I'd update my October 13th reply. “The squeaky wheel gets the grease.” Boy did I squeak to corporate. I recieved my LCD on October 21st. I will update evryone on the quality of the repair. Latter….

]]> By: Travis http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36189 Travis Tue, 21 Oct 2008 19:49:12 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36189 Alas...after months of dealing with the WH tech support and finally getting the Television back...it worked for 2 days and is now broken again. Alas…after months of dealing with the WH tech support and finally getting the Television back…it worked for 2 days and is now broken again.

]]> By: Mike http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36162 Mike Tue, 21 Oct 2008 15:48:44 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-36162 Same thing is happening to me, I bought a 32" TV from Buy.com. It was a great deal, though referb (hey, I just graduated from grad school :-p). The back light went out in less then 30 days, and I sent it back for repair/replacement. The repair/replacement only took a couple days and they sent it out to be put on the truck and sent back to me. I haven't found out what has been going on since, but they haven't shipped it back to me or moved it from the loading dock. They have had it longer on that dock then I had it on my TV stand! It's been repeatedly escalated to corporate, and all that comes back is that it's "In Process". There is no one else to talk to, so I filed the recommended complaints and did a charge back on my credit card. I have to say their reps are nice, though unable to do anything for me. Same thing is happening to me, I bought a 32″ TV from Buy.com. It was a great deal, though referb (hey, I just graduated from grad school :-p). The back light went out in less then 30 days, and I sent it back for repair/replacement. The repair/replacement only took a couple days and they sent it out to be put on the truck and sent back to me. I haven't found out what has been going on since, but they haven't shipped it back to me or moved it from the loading dock. They have had it longer on that dock then I had it on my TV stand! It's been repeatedly escalated to corporate, and all that comes back is that it's “In Process”. There is no one else to talk to, so I filed the recommended complaints and did a charge back on my credit card.

I have to say their reps are nice, though unable to do anything for me.

]]> By: Danny http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-35203 Danny Mon, 13 Oct 2008 16:26:15 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-35203 I'm afraid that I'm experiencing the same problems as every one else. I initially called Westinghouse about my refurbished 26 LCD that I bought at Buy.com. It had buzzing sound and was quite annoying. The customer service rep said that I could take the unit to a local approved repair facility in the Kansas City area. I called that company and they said that they no longer work on Westinghouse LC D's because they couldn't ever get replacement parts from Westinghouse. So I was given another number from Westinghouse to call. Again the repair facility gave me the same reason that they don't work on Westinghouse LC D's because of lack of parts and service, So I decided I could live with the buzzing sound. Low and behold the screen went blank the very next day. I still had 7 days left on my 90 day warranty. I received a RMA over the phone and an email explaining return procedures. I complied to the "T" and returned it to Westinghouse. They received the LCD on September 26th 2008 and put it into the system September 29th. They said they would know by October 3rd on the status. I called October 9th to check and was told they were sending an email to the corporate office for a status report. I called on Oct 11th to see if corporate responded and was told that they don't work on Saturday. I called Oct 13th and still no idea why my LCD has not been shipped. I hope that I don't have to wait 6 months or longer to receive my LCD. I have a 27 inch Olevia that had a buzzing sound and they sent a repairman to my home to fix it. The-repairman was unable to fix it the next day and they shipped me a replacement 5 days latter. No hassle with them. I will never ever buy their garbage again and will dissuade anyone else from buying a Westinghouse again!!!! I'm afraid that I'm experiencing the same problems as every one else. I initially called Westinghouse about my refurbished 26 LCD that I bought at Buy.com. It had buzzing sound and was quite annoying. The customer service rep said that I could take the unit to a local approved repair facility in the Kansas City area. I called that company and they said that they no longer work on Westinghouse LC D's because they couldn't ever get replacement parts from Westinghouse. So I was given another number from Westinghouse to call. Again the repair facility gave me the same reason that they don't work on Westinghouse LC D's because of lack of parts and service, So I decided I could live with the buzzing sound. Low and behold the screen went blank the very next day. I still had 7 days left on my 90 day warranty. I received a RMA over the phone and an email explaining return procedures. I complied to the “T” and returned it to Westinghouse. They received the LCD on September 26th 2008 and put it into the system September 29th. They said they would know by October 3rd on the status. I called October 9th to check and was told they were sending an email to the corporate office for a status report. I called on Oct 11th to see if corporate responded and was told that they don't work on Saturday. I called Oct 13th and still no idea why my LCD has not been shipped.
I hope that I don't have to wait 6 months or longer to receive my LCD. I have a 27 inch Olevia that had a buzzing sound and they sent a repairman to my home to fix it. The-repairman was unable to fix it the next day and they shipped me a replacement 5 days latter. No hassle with them. I will never ever buy their garbage again and will dissuade anyone else from buying a Westinghouse again!!!!

]]> By: Jeff http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-34205 Jeff Sat, 04 Oct 2008 01:07:41 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-34205 Oh yes, My HDTV which wasn't used more than 10 hours per week, just got worse and worse. After a warm up time, which got shorter and shorter the picture went to crap. Like it lost it's vertical / horizontal hold. I thought it was heat related at first so I put a fan in the back. Seemed to help for awhile. Now I have turn on the tv hours before I want to watch anything, and it's getting worse. Jeff Oh yes,

My HDTV which wasn't used more than 10 hours per week, just got worse and worse.
After a warm up time, which got shorter and shorter the picture went to crap.
Like it lost it's vertical / horizontal hold.
I thought it was heat related at first so I put a fan in the back.
Seemed to help for awhile.
Now I have turn on the tv hours before I want to watch anything, and it's getting worse.

Jeff

]]> By: westinghouse sucks big hairy testicles. http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-32333 westinghouse sucks big hairy testicles. Fri, 12 Sep 2008 20:57:10 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-32333 westinghouse makes the worst tvs ever, i accidently bumped my 360 controller into it, it hardly even touched the tv and the screen just coompletley cracked and is now broken. also whenever you have an hdmi cable plugged into it the screen will go completely blank for one second and come back for 1 second it does this for about thirty minutes then after 15 minutes it starts doing it again so westing house tvs dont really support hdmi. westinghouse is crap and dont ever buy any of there tvs ever because you will get completely screwed over. westinghouse makes the worst tvs ever, i accidently bumped my 360 controller into it, it hardly even touched the tv and the screen just coompletley cracked and is now broken. also whenever you have an hdmi cable plugged into it the screen will go completely blank for one second and come back for 1 second it does this for about thirty minutes then after 15 minutes it starts doing it again so westing house tvs dont really support hdmi. westinghouse is crap and dont ever buy any of there tvs ever because you will get completely screwed over.

]]> By: Daveycakes http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-29583 Daveycakes Fri, 22 Aug 2008 20:52:13 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-29583 4.5 months after ordering the original TV, I finally ended up getting a return shipping label by rummaging thru Westinghouse's corporate phone directory. After weeks of waiting for a shipping label that was NEVER going to arrive, I got in touch with Angela Ramirez (562-236-9800 ext. 231) who was able to send a UPS shipping label to my email address within 15 minutes. I shipped the tv back that same day, waited about 15 days and signed for the new one. It works fine. Prior to calling Angela Ramirez, i actually used my credit card company's "dispute a charge" feature to get them to act as a liason on my part. They issued me a temporary credit and sent buy.com a letter stating my situation. Sure enough, exactly 1 billing cycle later another shipping label (this time fedex, wtf?) came to my email via the infamous Brenda Burruel (the customer service manager who never returned any of my 4+ calls to her office phone). My advice to you guys -- call Angela Ramirez (562-236-9800 ext. 231).. she was able to help me, thank god My advice to anyone who has stubled upon this thread via google, etc -- RECONSIDER purchasing Westinghouse anything. They're business practices are deceptive and borderline fraudulent. Stay away. Stay away. Stay away. Stay away. 4.5 months after ordering the original TV, I finally ended up getting a return shipping label by rummaging thru Westinghouse's corporate phone directory. After weeks of waiting for a shipping label that was NEVER going to arrive, I got in touch with Angela Ramirez (562-236-9800 ext. 231) who was able to send a UPS shipping label to my email address within 15 minutes. I shipped the tv back that same day, waited about 15 days and signed for the new one. It works fine.

Prior to calling Angela Ramirez, i actually used my credit card company's “dispute a charge” feature to get them to act as a liason on my part. They issued me a temporary credit and sent buy.com a letter stating my situation. Sure enough, exactly 1 billing cycle later another shipping label (this time fedex, wtf?) came to my email via the infamous Brenda Burruel (the customer service manager who never returned any of my 4+ calls to her office phone).

My advice to you guys — call Angela Ramirez (562-236-9800 ext. 231).. she was able to help me, thank god

My advice to anyone who has stubled upon this thread via google, etc — RECONSIDER purchasing Westinghouse anything. They're business practices are deceptive and borderline fraudulent. Stay away. Stay away. Stay away. Stay away.

]]> By: Brian http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-28840 Brian Thu, 14 Aug 2008 17:08:15 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-28840 I just posted again about this: http://briancarper.net/2008/08/14/westinghouse-bbb-rating-cc-and-falling/ I feel for everyone who's going through the same crap as I am. I just posted again about this: http://briancarper.net/2008/08/14/westinghouse-bbb-rating-cc-and-falling/

I feel for everyone who's going through the same crap as I am.

]]> By: Travis http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-28828 Travis Thu, 14 Aug 2008 14:16:56 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-28828 I purchased a 26 inch LCD/DVD combo television from eCost.com. I will admit that my first mistake was buying a factory refurb (not that I knew it was a refurb at the time of purchase but that is another story). On the other hand, it was a TV and I know several people that have had good luck with similar purchases. When I received the LCD TV, it locked up on every channel that had a weak signal. None of the buttons or the remote would work. The unit had to be unplugged from the wall just to reboot the TV. To that end I returned it to the Westinghouse customer service department as per the 90 day manufacturer warranty included in the box. I did everything right, I wrote the RMA number all over the box and followed the directions given to me by the customer rep perfectly. At this point I was told several different things by the rep. The most significant were the following: 1. That my television would be exchanged for a new working box. 2. That it would take 5 to 7 days for the process. Westinghouse Digital received my television on May 5th 2008. I still don't have my television back and today is August 14th 2008 (101 days and counting). Between then and now I have made at least 10 to 12 calls to their customer support. Each call yeilding the same unsatisfying result: The television is in their possession, they cannot give out a "corporate support number" and that there was no further action they could take. The default explanation for the delay was that there was no tracking number on the "returned package" so it was difficult to confirm the packages location. This is partially my fault for not having a delivery confirmation place on the package. I did get insurance for the package and that number was tracked by the US Post Office. I paid 4 dollars extra to have that information printed and faxed to Westinghouse Digital. At the very least the default excuse for being unable to locate the TV is no longer viable. I currently have an active complaint with the Better Business Bureau and have just exhausted the 20 business day time limit waiting for a response from Westinghouse. I don't know that I will ever get my MONEY or TV back. YES, WESTINGHOUSE SUCKS!!!!!!!!! AVOID THEM LIKE THE PLAGUE. I purchased a 26 inch LCD/DVD combo television from eCost.com. I will admit that my first mistake was buying a factory refurb (not that I knew it was a refurb at the time of purchase but that is another story). On the other hand, it was a TV and I know several people that have had good luck with similar purchases.

When I received the LCD TV, it locked up on every channel that had a weak signal. None of the buttons or the remote would work. The unit had to be unplugged from the wall just to reboot the TV.

To that end I returned it to the Westinghouse customer service department as per the 90 day manufacturer warranty included in the box. I did everything right, I wrote the RMA number all over the box and followed the directions given to me by the customer rep perfectly. At this point I was told several different things by the rep. The most significant were the following: 1. That my television would be exchanged for a new working box. 2. That it would take 5 to 7 days for the process.

Westinghouse Digital received my television on May 5th 2008. I still don't have my television back and today is August 14th 2008 (101 days and counting).

Between then and now I have made at least 10 to 12 calls to their customer support. Each call yeilding the same unsatisfying result: The television is in their possession, they cannot give out a “corporate support number” and that there was no further action they could take. The default explanation for the delay was that there was no tracking number on the “returned package” so it was difficult to confirm the packages location. This is partially my fault for not having a delivery confirmation place on the package. I did get insurance for the package and that number was tracked by the US Post Office. I paid 4 dollars extra to have that information printed and faxed to Westinghouse Digital. At the very least the default excuse for being unable to locate the TV is no longer viable.

I currently have an active complaint with the Better Business Bureau and have just exhausted the 20 business day time limit waiting for a response from Westinghouse.

I don't know that I will ever get my MONEY or TV back.

YES, WESTINGHOUSE SUCKS!!!!!!!!! AVOID THEM LIKE THE PLAGUE.

]]> By: Nate Day http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-27106 Nate Day Thu, 24 Jul 2008 19:42:38 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-27106 After four months I finally recieved my monitor in working order. They told me time and time again (I called at least 3 or 4 dozen times over those 4 months) that this was very irregular and that it normally only takes 5 days. This I know is a lie, not just from all the information thats on your page, but also from my many, many conversations with the employees. For instance, the person I originally talked to said that they would send a new monitor right out because they dont attempt to fix the defective products first, they would rather keep happy customers and ship them new ones right away. This turned out to be a lie, and the next person I talked to said they had never heard that (although it made sense). After losing my monitor in a backroom and delaying me another 3 weeks (I still dont know how you lose a monitor) they said that they were trying to fix the broken one I shipped them. Luckily they eventually gave up and sent me a brand new one. This one works great and I have no complaints, but I will never buy anything from Westinghouse ever again. It's worth spending a little more for the piece of mind. After four months I finally recieved my monitor in working order. They told me time and time again (I called at least 3 or 4 dozen times over those 4 months) that this was very irregular and that it normally only takes 5 days. This I know is a lie, not just from all the information thats on your page, but also from my many, many conversations with the employees. For instance, the person I originally talked to said that they would send a new monitor right out because they dont attempt to fix the defective products first, they would rather keep happy customers and ship them new ones right away. This turned out to be a lie, and the next person I talked to said they had never heard that (although it made sense). After losing my monitor in a backroom and delaying me another 3 weeks (I still dont know how you lose a monitor) they said that they were trying to fix the broken one I shipped them. Luckily they eventually gave up and sent me a brand new one. This one works great and I have no complaints, but I will never buy anything from Westinghouse ever again. It's worth spending a little more for the piece of mind.

]]> By: Brian http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-27097 Brian Thu, 24 Jul 2008 17:05:23 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-27097 Nothing has worked out yet. I'm still battling them. Nothing has worked out yet. I'm still battling them.

]]> By: Daveycakes http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-27059 Daveycakes Thu, 24 Jul 2008 05:31:08 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-27059 just wondering how this ended up working out? my short story: i ordered a refurbished westinghouse tv (DOA) a few months ago.. waited 4 weeks to get off backorder, got a dead unit (wouldnt turn on) sent it back, got anohter DOA tv as a replacement. great. now ive been waitng 2 weeks for a shipping label from them.. i doubt it will show up, however. called westinghouse about 40 times so far.. scary, i know. same story too, helpful english speaking people, but lots of red-tape. I was promised multiple emails but never got a single one. Just today i called the corporate customer service manager to leave a message, but again, i have the feeling i wont be hearing from them at all. NEVER AGAIN WILL I PURCHASE WESTINGHOUSE ANYTHING just wondering how this ended up working out?

my short story: i ordered a refurbished westinghouse tv (DOA) a few months ago.. waited 4 weeks to get off backorder, got a dead unit (wouldnt turn on) sent it back, got anohter DOA tv as a replacement. great. now ive been waitng 2 weeks for a shipping label from them.. i doubt it will show up, however.

called westinghouse about 40 times so far.. scary, i know. same story too, helpful english speaking people, but lots of red-tape. I was promised multiple emails but never got a single one. Just today i called the corporate customer service manager to leave a message, but again, i have the feeling i wont be hearing from them at all.

NEVER AGAIN WILL I PURCHASE WESTINGHOUSE ANYTHING

]]> By: Brian http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-19134 Brian Wed, 09 Apr 2008 06:58:59 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-19134 That's not encouraging. :( That's not encouraging. :(

]]> By: Nate Day http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-19131 Nate Day Wed, 09 Apr 2008 05:54:12 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-19131 In response to your question; yes, Westinghouse sucks. I bought a 22" monitor from them at the end of January from eCost but because of storms in the south I didnt get it until the 9th of February. Fair enough, I can accept that. After I recieved it and set it all up everything was working fine, for about an hour... When I went to check the on screen display the monitor blinked and I lost all the red tones from the monitor. I had never heard of anything like that before, and after checking around the internet and doing every troubleshooting thing I could think of I realized that it was simply broken. Fine, that's something that happens every once in a while. I called them the next day and told them what happened and they replied that I would be placed on a list to recieve my RMA number and it may take up to two weeks. That seemed pretty ridiculous but I assumed they were sending it through the mail so I patiently waited. Two weeks went by and it still hadnt showed up, so I called them back. Apparently it was supposed to go through my e-mail and just never showed up. So they said that they'd send it again, and to call back in three days. Nothing again. They blamed it all on the fact that I was using a yahoo account, regardless of the fact that I had them send it to my school e-mail as well. This went on for two more weeks until I finally yelled at a manager. Surprisingly enough, my shipping labels showed up twenty minutes later. Within two hours of having the labels labels I mailed it out. That was on March 3. They said that they recieved it on the 11, and when I called to find out about it, they said to expect it the week of the 24. Almost two months, but whatever I tried to stay in good spirits. Two days ago I called because the monitor didnt show up and they told me that they had put my monitor in the wrong room and didnt find it until the 2nd, now they say I should get it back in a few weeks. After it's said and done it will have been 3 months since I ordered it and when I actually get it. The thing that I find most insulting is that I havent once been apologized to. I've called the company more times than I would like to admit, and nothing, no "sorry I know this is inconvenient" or anything. It has been the worst customer service experience of my life and I will never buy another Westinghouse again, and I will gladly tell everybody I know to do the same. Hope your monitor situation works out better than mine did. In response to your question; yes, Westinghouse sucks. I bought a 22″ monitor from them at the end of January from eCost but because of storms in the south I didnt get it until the 9th of February. Fair enough, I can accept that. After I recieved it and set it all up everything was working fine, for about an hour… When I went to check the on screen display the monitor blinked and I lost all the red tones from the monitor. I had never heard of anything like that before, and after checking around the internet and doing every troubleshooting thing I could think of I realized that it was simply broken. Fine, that's something that happens every once in a while. I called them the next day and told them what happened and they replied that I would be placed on a list to recieve my RMA number and it may take up to two weeks. That seemed pretty ridiculous but I assumed they were sending it through the mail so I patiently waited. Two weeks went by and it still hadnt showed up, so I called them back. Apparently it was supposed to go through my e-mail and just never showed up. So they said that they'd send it again, and to call back in three days. Nothing again. They blamed it all on the fact that I was using a yahoo account, regardless of the fact that I had them send it to my school e-mail as well. This went on for two more weeks until I finally yelled at a manager. Surprisingly enough, my shipping labels showed up twenty minutes later. Within two hours of having the labels labels I mailed it out. That was on March 3. They said that they recieved it on the 11, and when I called to find out about it, they said to expect it the week of the 24. Almost two months, but whatever I tried to stay in good spirits. Two days ago I called because the monitor didnt show up and they told me that they had put my monitor in the wrong room and didnt find it until the 2nd, now they say I should get it back in a few weeks. After it's said and done it will have been 3 months since I ordered it and when I actually get it. The thing that I find most insulting is that I havent once been apologized to. I've called the company more times than I would like to admit, and nothing, no “sorry I know this is inconvenient” or anything. It has been the worst customer service experience of my life and I will never buy another Westinghouse again, and I will gladly tell everybody I know to do the same. Hope your monitor situation works out better than mine did.

]]> By: ph0enix http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17355 ph0enix Mon, 17 Mar 2008 01:16:07 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17355 I have a cat too. I didn't teach him well so he sinks his claws into my shoulders and hangs along my back and likes me to run around the house with him. Please tell me you brought your cat along when you moved. I have a cat too. I didn't teach him well so he sinks his claws into my shoulders and hangs along my back and likes me to run around the house with him.

Please tell me you brought your cat along when you moved.

]]> By: Brian http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17338 Brian Sun, 16 Mar 2008 21:11:23 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17338 The internet: FOR GREAT JUSTICE (Never in my wildest dreams did I imagine that someone actually looked at those pictures of my cat.) The internet: FOR GREAT JUSTICE

(Never in my wildest dreams did I imagine that someone actually looked at those pictures of my cat.)

]]> By: ph0enix http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17325 ph0enix Sun, 16 Mar 2008 19:08:08 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17325 What Mark says is true. I once wanted to buy a physical fitness piece of equipment (strider or something) and wanted to look up reviews before I bought it. Turns out this once consumer reporting website has tons of complaints from customers. No one gave the company a good rating. But I saw representatives from the company fighting back with comments in the 'supplier' section of the website. They addressed each complaint and gave reasons for treating the customer as such. It was sort of funny. I like that you wrote down the serial number. We would have liked pictures of the box so we could comment on your wrapping skills as well. You need to bring your website to life with pictures! I miss seeing your cat :-( What Mark says is true. I once wanted to buy a physical fitness piece of equipment (strider or something) and wanted to look up reviews before I bought it. Turns out this once consumer reporting website has tons of complaints from customers. No one gave the company a good rating. But I saw representatives from the company fighting back with comments in the 'supplier' section of the website. They addressed each complaint and gave reasons for treating the customer as such. It was sort of funny.

I like that you wrote down the serial number. We would have liked pictures of the box so we could comment on your wrapping skills as well. You need to bring your website to life with pictures! I miss seeing your cat :-(

]]> By: Kevin Mark http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17299 Kevin Mark Sun, 16 Mar 2008 06:20:38 +0000 http://briancarper.net/2008/03/15/westinghouse-do-they-suck/#comment-17299 One thing about the internet age that is positive is that it empowers consumers. The old way was to get something put in the newspaper, now it is usually sent to a consumer reporter. But the way going forwards is the internet. Because Companies don't like bad press. And the internet can broadcast your good or bad experience to future customers. So now web posting are hunted by companies and they try to defuse the situation or resolve the problem. So a web post may lead to the company contacting you by email to resolve your problem or they could face the bad press that a web post can bring. All hail the intertubes FTW! One thing about the internet age that is positive is that it empowers consumers. The old way was to get something put in the newspaper, now it is usually sent to a consumer reporter. But the way going forwards is the internet. Because Companies don't like bad press. And the internet can broadcast your good or bad experience to future customers. So now web posting are hunted by companies and they try to defuse the situation or resolve the problem. So a web post may lead to the company contacting you by email to resolve your problem or they could face the bad press that a web post can bring. All hail the intertubes FTW!

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